Privacy policy

Last updated: May 5, 2026

PAINTIFY operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). PAINTIFY is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, depending on how you interact with our Services:

  • Contact details: Including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information: Including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, and payment confirmation.
  • Account information: Including your username, password, security questions, and settings.
  • Transaction information: Including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel.
  • Communications with us: Information you include in communications with us, for example, when sending a customer support inquiry.
  • Device and Usage information: Including information about your device, browser, network connection, IP address, and how you interact with the Services.

2. Personal Information Sources

We collect personal information from the following sources:

  • Directly from you: When you create an account, make a purchase, or contact support.
  • Automatically through cookies: We use cookies and similar technologies to collect information about your interaction with our site.
  • From our partners and service providers: Including Shopify, payment processors, and third-party logistics/shipping partners involved in the fulfillment of your orders.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing and Improving Services: To process payments, fulfill orders (including sharing information with our dropshipping suppliers and shipping carriers), arrange for shipping, and facilitate returns.
  • Marketing and Advertising: To send promotional communications and show you online advertisements based on your activity.
  • Security and Fraud Prevention: To authenticate your account and detect fraudulent or illegal activity.
  • Legal Reasons: To comply with applicable laws, respond to legal processes, and enforce our terms.

4. Disclosure of Personal Information (Dropshipping & Third Parties)

In certain circumstances, we disclose your personal information to third parties for legitimate purposes:

  • Service Providers: We share data with Shopify, payment gateways (like PayPal/Stripe), and data analytics providers.
  • Fulfillment Partners: As a dropshipping business, we disclose your shipping details (name, address, phone number) to our suppliers and international carriers to ensure your order is delivered directly to you.
  • Business Transactions: In connection with a merger or sale of the business.
  • Legal Compliance: To protect our rights or comply with legal obligations.

5. Relationship with Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. For more information, you may want to read the Shopify Privacy Policy.

6. International Transfers

As we work with international suppliers and use global service providers, your personal information may be transferred to and processed in countries other than the country in which you reside, including the United States, Canada, and China. We rely on recognized transfer mechanisms like Standard Contractual Clauses to protect your data during these transfers.

7. Your Rights and Choices

Depending on your location (e.g., UK or EEA), you may have the following rights:

  • Right to Access / Know: Request a copy of the data we hold.
  • Right to Delete: Request that we erase your personal data.
  • Right to Correct: Update inaccurate information.
  • Withdraw Consent: Opt-out of marketing emails at any time via the "unsubscribe" link.

8. Security and Retention

We implement technical and organizational measures to protect your data, but no method of transmission over the internet is 100% secure. We retain your information only as long as necessary to provide the Services or comply with legal obligations.

9. Complaints

If you have concerns about how we process your data, please contact us. If you are in the EEA, you have the right to lodge a complaint with your local data protection authority.

10. Contact Information

If you have any questions about our privacy practices or wish to exercise your rights, please contact us at:

PAINTIFY LIMITED
Company Number: 17200297
Address: Silverstream House, 45 Fitzroy Street, London, W1T 6EB, United Kingdom
Email: info@paintify.ltd